1. Place an order 2. Return Policy3. Orders FAQs
Portage & Main Press and HighWater Press books are distributed in Canada by University of Toronto Press Distribution. In the U.S., Orca Book Publishers distributes select HighWater Press and Portage & Main Press titles. To place an order for titles not available through these distributors, or for other sales-related queries, please email us: customerservice@portageandmainpress.com.
University of Toronto Press 5201 Dufferin Street Toronto, Ontario M3H 5T8 Tel: (416) 667-7791 Toll-Free Tel: 1-800-565-9523 Fax: (416) 667-7832 Toll-Free Fax: 1-800-221-9985Email: utpbooks@utpress.utoronto.ca
Orca Book Publishers PO Box 468 Custer, WA, 98240-0468 Phone: 1-800-210-5277 Fax: 1-877-408-1551Email: orders@orcabook.com
Portage & Main Press (PMP) and HighWater Press (HWP) accept returns of some active print products up to 12 months after the invoice date.
The following items cannot be returned or refunded:
For returns from outside of Canada, please call PMP/HWP toll-free at 1-800-667-9673. To comply with Canada Customs and Revenue Agency rules and regulations, returns must be preauthorized before the physical shipment leaves your facility.
Please address all returns to:
Returns University of Toronto Press 5201 Dufferin StreetToronto, Ontario M3H 5T8
Q. When will my order ship? A. Orders ship within Canada from our warehouse within 7 to 10 business days of the original confirmation. For urgent requests, you can contact our warehouse directly at: Tel. 1-800-565-9523 / 416-667-7791Email: utpbooks@utpress.utoronto.ca
Q. Where can I access the digital downloads for the Hands-On book I purchased?A. You can find information on how to access your digital files in either the CIP page at the front of the book or in the appendix of your Hands-On title.
Q. I've ordered a digital version of one of your books. Where can I find the download link?A. You should have received two automatic emails from us when you placed your order, direct from our website. The first would be your order receipt, and the second an email with your download link.