Ordering Books

1. Place an order
2. Return Policy
3. Orders FAQs

1. Place an order

Portage & Main Press and HighWater Press books are distributed in Canada by University of Toronto Press Distribution. In the U.S., Orca Book Publishers distributes select HighWater Press and Portage & Main Press titles. To place an order for titles not available through these distributors, or for other sales-related queries, please email us:  customerservice@portageandmainpress.com.

University of Toronto Press
5201 Dufferin Street
Toronto, Ontario
M3H 5T8
Tel: (416) 667-7791
Toll-Free Tel: 1-800-565-9523
Fax: (416) 667-7832
Toll-Free Fax: 1-800-221-9985
Email: utpbooks@utpress.utoronto.ca

Orca Book Publishers
PO Box 468
Custer, WA, 98240-0468
Phone: 1-800-210-5277
Fax: 1-877-408-1551
Email: orders@orcabook.com

2. Return Policy

Portage & Main Press (PMP) and HighWater Press (HWP) accept returns of some active print products up to 12 months after the invoice date.

• All returns require prior written or phone authorization from PMP/HWP.
• Return shipping costs are the responsibility of the customer.
• Returns must be accompanied by an itemized list with date and invoice number for each title.
• Returns will be credited to your account, or, if requested, we will provide a refund.

The following items cannot be returned or refunded:

• All PMP/HWP digital products including audiobooks and ebooks.
• Books bearing marks, stamps, writing, or labels. (To help us serve you better, please check your shipment when it arrives, before stamping or marking any items, and notify us immediately of any incorrect orders and damaged or defective books.)

For returns from outside of Canada, please call PMP/HWP toll-free at 1-800-667-9673. To comply with Canada Customs and Revenue Agency rules and regulations, returns must be preauthorized before the physical shipment leaves your facility.

Please address all returns to:

Returns
University of Toronto Press
5201 Dufferin Street
Toronto, Ontario M3H 5T8

3. Orders FAQs

Q. When will my order ship?
A. Orders ship within Canada from our warehouse within 7 to 10 business days of the original confirmation. For urgent requests, you can contact our warehouse directly at:
Tel. 1-800-565-9523 / 416-667-7791
Email: utpbooks@utpress.utoronto.ca

Q. Where can I access the digital downloads for the Hands-On book I purchased?
A. You can find information on how to access your digital files in either the CIP page at the front of the book or in the appendix of your Hands-On title.

Q. I've ordered a digital version of one of your books. Where can I find the download link?
A. You should have received two automatic emails from us when you placed your order, direct from our website. The first would be your order receipt, and the second an email with your download link.